Regarding relevant policies
Refund Policy
Hebei Xiong’an Wanrou Trading Co., Ltd. strives to deliver high-quality products and outstanding customer service. We acknowledge that products may occasionally fail to meet your expectations. We hereby offer a return policy, allowing you to return goods within a specified period from the date of purchase.
Please note that we do not guarantee the actual effect of any products. Despite our commitment to product quality, the practical performance of goods is affected by various uncontrollable factors. Hence, refunds will not be granted merely based on product performance.
The terms of our refund policy are as follows:
- Return Eligibility: You may apply for a product return if you are dissatisfied with your purchase.
- Return Application: Contact us via jmeng5821@gmail.com to initiate a return request.
- Return Requirements: Products must be kept in original packaging and brand-new condition to qualify for return.
- Shipping and Handling Fees: Shipping and handling charges are non-refundable.
- Return Inspection: We will inspect the returned items upon receipt to verify compliance with return standards.
- Right of Rejection: We reserve the right to decline returns that fail to satisfy our policy requirements.
Feel free to contact us at jmeng5821@gmail.com if you have any questions concerning this refund policy.